Important: Please note that we only accept refunds or exchanges within 30 days of the original shipping date, and only if it’s unused, undamaged, and has all its original tags intact.
Can I exchange for another product?
We’re happy to help you exchange your order for another item or for store credit, though we can only do exchanges within thirty days of the original ship date. Kindly note that many of our pieces are one of a kind and handcrafted in small batches, meaning we can’t guarantee the availability of the item you might want.
If you’d like to exchange your item for a another piece, we recommend checking our website before requesting an exchange to make sure the product you’d like is in stock. Please contact us at firstname.lastname@example.org as soon as possible to ensure we can help you find the best solution.
What do I do if I want a refund or an exchange?
If you’d like to get a refund or exchange an item, the initial step is to always contact us first. We’ll ask you to share your feedback, and then provide you instructions on how to return your package.
Once we receive the items back, we’ll issue you a refund or exchange for the purchased cost of your item(s), however refunds do not include any shipping charges shown on the invoice. Shipping charges for all returns must be prepaid and insured by you. For an exchange, you will be charged for the shipping cost to send the new product to you.
What do I do if an item I ordered is defective?
We always do quality control before shipping any products to you, but sometimes things happen and items could get damaged during transit. If you receive a defective/damaged item, please contact us with a photo and details of the defect within 30 days of the original shipping date.
Once we receive the photo showing the defect, we’ll fully examine it and notify you via e-mail within 1-2 business days whether you’re eligible to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we’ll either replace the product if still available or refund the purchase price using the original method of payment, whichever option you prefer. The refund will fully cover the purchase cost and shipping cost.
Phone: 844-651-5116 (toll-free)