Frequently Asked Questions

Orders & Shipping

Read our Shipping Policy for more information.

Yes! We love to be part of your gift-giving. As you’re checking out online, add a note to your order to let us know this is a gift, the name of the person you’re buying it for, and their shipping address. We’ll make sure to take care of the rest. 

You can even let us know if there’s a special note/message you’d like us to include! We will write the message on your behalf

We ship to customers within Canada, the United States, the UK, all of Europe, Australia, New Zealand, Philippines, Malaysia, Thailand, Japan, the United Arab Emirates and many more countries. Shipping cost will be available at checkout. For UK consumers, order must be above £135.

Once you place your order online, please allow 1-2 business days for us to package and ship your order. You’ll be notified as soon as your order is on its way. From there, the shipping times vary, as per below: 

USA: 3-5 business days (priority upgrade is also available at checkout for quicker shipping)
Canada: 3-7 business days (depending how close you are to Toronto)
Worldwide: Times will vary. Please check the shipping estimate upon checkout.

We offer free shipping on orders over $80 within the USA and Canada. If you’re not eligible for free shipping, shipping cost will be indicated at checkout.

International shipping to other countries outside North America is also available. You will be quoted the amount at checkout.

For our customers in Canada and USA, no.

Other countries might charge customs duties and if this is the case you will be informed and billed by the courier on delivery. Unfortunately, we cannot take responsibility for any of these costs.

Our Toronto and GTA customers can also pickup their items in person for free. Please note that our hours of operations are very limited, you must reserve a date and time in your Cart before you purchase.

We are located near Scarborough (by the DVP & Eglinton area). Exact location will be shared by email after your purchase. Contact our customer service team if you have any questions.

Refunds & Exchanges

Read our full Refund & Exchange Policy for more information.

We’re happy to help you exchange your order for another item, for a gift card or refund within 30 days of receiving the product if it’s unused, undamaged, and has all its original tags intact. 

Once you have contacted us, we will provide you with a return label (Canadian & US customers only) in order for you to send us back the item. After we receive the items back, we’ll issue you a refund or exchange for the purchased cost of your item(s), however this exclude the shipping charge you might have paid. Shipping cost to ship back to us will be deducted from your refund or exchange.

Please contact us at as soon as possible to ensure we can help you find the best solution.

If you have more questions, you can read our full Refund & Exchange Policy

We always do quality control before shipping any products to you, but sometimes things happen and items could get damaged during transit. If you receive a defective or damaged item, please contact us at with a photo and details of the defect within 30 days of receiving the product.

Once we receive the photo showing the defect and confirm the problem, we’ll replace the product at no cost.

Our Social Impact

Read our 2022 Impact Report for more information.

Our co-founder & CEO Gelaine is Filipina, so we have a personal relationship with the Philippines.  But we also believe that products from the Philippines are some of the best in the world - they’re beautiful, extremely well crafted, and impactful. The Philippines is a leading example of how businesses can create social change. And we want the rest of the world to know about it.

Great question! We did consider working with artisans directly to design and source our own line of products. But then we thought: wait a minute, there are already amazing Filipino businesses that provide dignified employment to artisans while creating beautiful products. Why don’t we work with them instead of competing against them? 

So that’s what we’ve done. We’ve established respectful partnerships with the Philippines’ most inspirational and high potential brands to help grow and amplify their impact around the world. Those social business are also located locally in the Philippines and can have a much more direct impact to work with the artisans.

We choose to work with only a handful of partners in the Philippines, because we believe in fostering personal relationships with everyone we work with. When evaluating a potential brand, we consider a number of factors: like their social business model, the sustainability of their social impact, their commitment to their workers, how and where they source their materials from, and of course, the quality and aesthetics of their products.

We conduct intense research on all our partners to ensure they share our commitment to fair trade; this means providing dignified employment and sustainable livelihood to their artisans and employees. In addition to conducting interviews with the founders to understand their business model and social impact, we also travel to the Philippines regularly to visit our artisan communities and verify their working conditions in-person.

Yes. All the shipments to our customers are being offset through Shopify. Learn more on how this works. 

All the promotional material is printed on 90% or 100% recycled paper. Our stickers are Greenguard Gold Certified. We use recycled paper as packaging filler.